Shoppers Confidential Blog

Join SCI while we discuss all things insight and feedback related and how we can work with you to optimize your CX program. Mystery Shopping, Social Listening, Competitor Intelligence, App Feedback Integrations, Employee Satisfaction, Internal Audits, VoC, and more.

We've Teamed Up with Get Ready Inc.!

COVID-19 is an unprecedented global disaster that made a lot of companies move their operations to remote or “work-from-home” mode. Coming back to the office or reopening a retail store/restaurant for the public is a challenging task. The challenge is not just “Getting back to the office”, but it’s doing this in a way that demonstrates safety for your employees and customers so that people have the confidence to return to their workplace or shopping activities.

Responding To Social Reviews: The Good, The Bad and The Weird

Responding to social reviews on Google, Facebook, Yelp, etc. is key to attracting and maintain...

7 Ways To Run A Customer Experience (CX) Program On A Budget

The 'New Normal' Needs A New Budget

With these evolving times, many advertising and Customer...

4 Step Plan: reopening Safely During COVID 19

The awareness for personal safety has never been greater.  The economy has been deeply impacted...

#ShoppingItForward: Customer Engagement

What is #ShoppingItForward?

Shoppers Confidential is missing connecting with our shoppers and...

MSPA For Mystery Shoppers

What is The MSPA?

MSPA, or Mystery Shoppers Providers Association, is an industry regulatory...

Mystery Shopping Is Now Easier!

Mystery Shopping On The Go!

Mystery shopping has never been easier, as now you can mystery shop...

We Are Women Business Enterprise Canada Certified!

What Is 'Women Business Enterprise'?

Women Business Enterprise Canada (WBE Canada) is a Canadian...

We're In This Together: Re-Opening In The New Normal

Re-Opening In The New Normal

Many areas have moved into re-opening phases after being forced to...