As part of a holistic Customer Experience Program, Mystery Shopping is a GREAT tool to gain insights and feedback on the the day-to-day from the customers' perspective. Secret Shopping, like NPS and VoC, is a great tool to use to gain information that can be transformed into usable and actionable data, but it can have limitations.
You may have noticed if you have signed-up to be a shopper with Shoppers Confidential that we...
Both reviews and a solid mystery shopping program are essential for monitoring your customer...
Particularly in these times, we believe it is important to support those in need and invest in...
Let's paint the picture:
There are so many different kinds of business franchisers; quick-serve fast food, retail,...
COVID-19 is an unprecedented global disaster that made a lot of companies move their operations...
Responding to social reviews on Google, Facebook, Yelp, etc. is key to attracting and maintain...
With these evolving times, many advertising and Customer...
The awareness for personal safety has never been greater. The economy has been deeply impacted...
