Shoppers Confidential Blog

Join SCI while we discuss all things Mystery Shopping/Secret Shopping and insights and feedback related. See how we can work with you to optimize your Customer Experience Program. Gain the data, learn the insights, create the action and improve your bottom line!

5 ways a Mystery shopping  program can go wrong (and how to avoid it)

As part of a holistic Customer Experience Program, Mystery Shopping is a GREAT tool to gain insights and feedback on the the day-to-day from the customers' perspective.  Secret Shopping, like NPS and VoC, is a great tool to use to gain information that can be transformed into usable and actionable data, but it can have limitations. 

Mystery Shoppers can join the MSPA too!

You may have noticed if you have signed-up to be a shopper with Shoppers Confidential that we...

Top 5 Things Mystery Shopping can do that Online Reviews Can't

Both reviews and a solid mystery shopping program are essential for monitoring your customer...

Insights With A Cause

Particularly in these times, we believe it is important to support those in need and invest in...

Measuring Customer Experience Is Not Enough

Let's paint the picture: 

Maximizing Your Franchise Sales

There are so many different kinds of business franchisers; quick-serve fast food, retail,...

We've Teamed Up with Get Ready Inc. for a strong COVID-19 Action Plan!

COVID-19 is an unprecedented global disaster that made a lot of companies move their operations...

Responding To Social Reviews: The Good, The Bad and The Weird

Responding to social reviews on Google, Facebook, Yelp, etc. is key to attracting and maintain...

7 Ways To Run A Customer Experience (CX) Program On A Budget

The 'New Normal' Needs A New Budget

With these evolving times, many advertising and Customer...

4 Step Plan: reopening Safely During COVID 19

The awareness for personal safety has never been greater.  The economy has been deeply impacted...