Shoppers Confidential Blog

Join SCI while we discuss all things Mystery Shopping/Secret Shopping and insights and feedback related. See how we can work with you to optimize your Customer Experience Program. Gain the data, learn the insights, create the action and improve your bottom line!

Shoppers Confidential & Field Agent  Referral Program!

Mystery shoppers / secret shoppers, we know that you want to:

5 ways a Mystery shopping  program can go wrong (and how to avoid it)

As part of a holistic Customer Experience Program, Mystery Shopping is a GREAT tool to gain...

Mystery Shoppers can join the MSPA too!

You may have noticed if you have signed-up to be a shopper with Shoppers Confidential that we...

Top 5 Things Mystery Shopping can do that Online Reviews Can't

Both reviews and a solid mystery shopping program are essential for monitoring your customer...

Insights With A Cause

Particularly in these times, we believe it is important to support those in need and invest in...

Measuring Customer Experience Is Not Enough

Let's paint the picture: 

Maximizing Your Franchise Sales

There are so many different kinds of business franchisers; quick-serve fast food, retail,...