Shoppers Confidential Blog

Join SCI while we discuss all things Mystery Shopping/Secret Shopping and insights and feedback related. See how we can work with you to optimize your Customer Experience Program. Gain the data, learn the insights, create the action and improve your bottom line!

Mystery Shopping Helps Financial Institutions Solve Compliance Issues

Mystery shopping services are essential for financial institutions that must adhere to...

Seven Industries That Can Benefit from Mystery Shopping Services

Mystery shopping has become a fundamental part of enhancing retail services; however, there are...

How Hospitality Businesses Can Benefit from Mystery Shopping Services

Mystery Shopping services help hospitality businesses create welcoming experiences that keep...

How To Improve Customer Service for Senior and Retiree Customers

Great businesses know how to cater to unique clientele, so with a growing aging population, it’s...

Reward Great Employees Using Mystery Shop Reward Programs

Employees are the front-line of any business. They create the experience and offer satisfaction...

How to Find a Reputable Mystery Shopping Company

Verified mystery shopping services can redefine how you do business in a number of positive and...

How to Improve Customer Retention

Are you a team leader who is looking to improve your company’s customer retention? We hope this...

What To Do with Customer Feedback

Companies frequently solicit key performance indicators from their customers but rarely do they...

How Mystery Shopping Can Evaluate your Online Customer Experience

You need to make sure your website is working hard for your company, so it’s important to...

How Surveys Can Boost Staff Retention

An employee-centric survey is one of the most effective ways to boost staff retention because it...