Become A Mystery Shopper
It's free, fun, and you can earn money, food or events!
We're searching for mystery shoppers in Canada and the US!
Shoppers Confidential, based in Toronto, is always looking for GREAT mystery shoppers to join our team!
Our unique services are customized to meet the client's needs, and we need shoppers of all demographics from all over North America to help meet those needs, and you get paid to do it!
Why sign up to shop with Shoppers Confidential?
We are a BBB accredited business with an A+ rating
We are a member of the MSPA (Mystery Shopping Providers Association)
We are also Members of Retail Council Canada, WBE Canada, and Restaurant Canada
We have many opportunities for you to choose from
You can get FREE* meals, merchandise or services
Get paid to shop
Become an expert shopper! Learn about what to ask for and what should be included in your report
Reports and surveys are easy and done online for your convenience
Help and reference documents are available 24/7 in our shopper portal
*reimbursed once your report is submitted and accepted
Mystery Shopper Requirements
- Fluent in English
- Fluent in French for French assignments
- The ability to remember details accurately
- Must have access to a computer with a current web browser and email
- A smartphone with the ability to take Geo-located photos
- The ability to provide detailed reports beyond ‘yes’ & ‘no’
- A PayPal© account (shoppers are paid only via PayPal©)
- Access to the most current version of Adobe Reader
Mystery Shopper Orientation
We ensure that our shoppers are well-qualified, prepared and comfortable in their role in order to give our clients reports with actionable results. We offer help documents in our portal and feedback on your submitted surveys as well as pre-qualifying certifications to complete before you begin an assignment.
Mystery Shopping FAQS
WHAT IS MYSTERY SHOPPING?
Mystery shopping is the practice of assessing the performance of a company via anonymous shoppers who evaluate customer service, employee product knowledge, sales ability, the speed of service, employee integrity, and facility appearance.
WHAT IS A MYSTERY SHOPPER?
A mystery shopper is an independent contractor who anonymously visits or contacts a company under the guise of a typical customer. Mystery shoppers complete surveys after assignments that accurately captures observations and the experience.
HOW DO I BECOME A MYSTERY SHOPPER?
Click on the ‘Shoppers’ page on our website, then click ‘Apply Now.’ Once your application has been submitted it will be reviewed within an hour.
WHAT IS AN INDEPENDENT CONTRACTOR?
As a Mystery Shopper, your services are contracted on an as-needed basis. You are not an employee of Shoppers Confidential. Essentially you have your own business. As a result, no taxes are deducted from any pay you receive for completing assignments. You are required to submit any taxes owed to the government on your own behalf. You will not receive a T-4 or any other related form from Shoppers Confidential.
DOES IT COST MONEY TO BECOME A MYSTERY SHOPPER?
No. We pay and/or reimburse you for completing assignments as per our instructions.
Mystery Shoppers should never have to pay any mystery shopping company.
IS EVERYONE WHO APPLIES ACCEPTED AS A MYSTERY SHOPPER?
We review all applications and accept shoppers based on the information provided. This is why it’s imperative to carefully read the questions on the application before replying. All applicants must pass our Certification Program to be accepted.
WHAT IS PAYPAL?©
Paypal© is an online service that allows the transferring of payments through a secure website. We pay via Paypal, and the service will notify you when the money has been sent.
For those who do not have a PayPal account, PayPal will give you the steps to open one. Creating an account is easy and free. Once a job is completed you can transfer the money directly to your bank account.
Please make sure you sign up for PayPal with the same email address as registered with Shoppers Confidential. We issue payment on the 15th day of the following month. If you complete a job on May 28th, we pay June 15th.
HOW MUCH DOES A MYSTERY SHOPPER MAKE PER ASSIGNMENT?
This depends on the assignment, and how much effort is involved in completing the shop. Typically, shoppers receive payments of $15-$20 per assignment, plus any expenses incurred are reimbursed. Other shops may ‘pay’ in reimbursements, such as free bowling, or a cruise vacation.
WHEN CAN I EXPECT PAYMENT FOR AN ASSIGNMENT?
We pay our shoppers by the 15th of the following month in which shops were successfully completed. ( You performed a shop on May 10th, payment will be made June 15th.)
DO I HAVE TO PAY TO RECEIVE ASSIGNMENTS?
There are no costs or fees to accept an assignment. We only ask that shops are completed within the time frame specified, and all instructions provided are followed.
AM I GUARANTEED TO RECEIVE ASSIGNMENTS?
No, shops are scheduled as they become available from our clients. All shops are assigned to Mystery Shoppers on a first-come basis.
HOW DO I APPLY FOR AN ASSIGNMENT?
Emails are received notifying you of shops available in your area. It is recommended to regularly check the Shoppers area of our website to manually search for assignments.
You will be notified via email if you have been awarded the shop. Please do not proceed and complete an assignment until you have received a confirmation email.
WHAT JEOPARDIZES BEING PAID FOR A SHOP?
Not following instructions of assignments is the greatest reason for not being paid/reimbursed for a shop.
1) Complete shops within the date(s) and timeframe specified.
2) Follow through on all scenarios provided in your instructions.
3) Get the name of the employee who assisted you, or your shop will not be valid.
4) Take any measure necessary to ensure your identity as a shopper is not revealed.
All shop results must be submitted online within 12 hours of completing the shop, or you will not be paid.
DO I REVEAL MY IDENTITY AS A MYSTERY SHOPPER?
No. You must remain anonymous during the entire assignment. You are expected to blend in as a typical customer. Do not bring survey questions with you while completing a shop, this will give away your identity. The only exception would be if your assignment instructions state otherwise, such as a ‘Reveal’ shop. (This is rarely the case, anonymity is our specialty.)
IF I KNOW AN EMPLOYEE AT THE COMPANY, CAN I PERFORM THE SHOP?
No! It is imperative that you remain anonymous, and not know any employees on an assignment. It is unethical to accept a shop if you know someone who works for the company. If you discover you know an employee, contact Shoppers Confidential immediately and terminate the shop.
WHEN MUST I REPORT MY SHOP?
All assignments are due, and must be reported online within 12 hours of completing the assignment unless shop instructions state otherwise. Failure to complete your shop as instructed may result in forfeiture of payment/reimbursement.