Shoppers Confidential Blog

Join SCI while we discuss all things Mystery Shopping/Secret Shopping and insights and feedback related. See how we can work with you to optimize your Customer Experience Program. Gain the data, learn the insights, create the action and improve your bottom line!

The Difference Between Customer Service and Customer Experience

The modern market is changing, and one of the big trends in business is the emphasis on...

Best Practices for New Employee Onboarding

Why Is Onboarding So Important?

Your team is a direct representation of your company, so it’s...

Reasons Why Customers Don’t Want to Complain

Customers want to enjoy each and every interaction they have with a business, however, even when...

How to Create Successful Employee Surveys & Build on the Results

Your employees are at the heart of everything your business does, so it’s important to create ...

Five Things That Matter Most During a Customer’s Hotel Experience

When customers initially interact with your hotel brand, they generally look for five key...

Happy Employees Make Happy Customers

It may seem obvious, but do you really understand how much of a positive correlation there is...

Shoppers: Report Like A Pro with Grammarly

Did you know that most reports that are sent back to shoppers are due to spelling, grammar, or...

What Matters Most to Millennials When It Comes to Customer Service?

One of your business’ largest target markets is likely the twenty to thirty-somethings the world...

Mystery Shopping Can Improve Declining Customer Satisfaction Scores

The fact you’re wondering how to improve customer satisfaction scores with Mystery Shopping...

3 Ways to Create a Great Brand Experience

Providing your customers with a great brand experience is key to maintain long-term and...