Shoppers Confidential Blog

Join SCI while we discuss all things Mystery Shopping/Secret Shopping and insights and feedback related. See how we can work with you to optimize your Customer Experience Program. Gain the data, learn the insights, create the action and improve your bottom line!

How Mystery Shopping Can Help Improve Customer Service

Mystery shopping services provide businesses with many insights and information into their...

A Day in the Life of a Mystery Shopper

Becoming a mystery shopper is a great opportunity for anyone who likes to try new things and...

Why Businesses Can Benefit from Mystery Shopping Services

There are many ways a business can seek outside help with improving their customer service and...

Making The Grade: How Shopper Scores Work

What is scoring/grading, why it is important, and what does it mean to you?

What is a ‘score’ or...

We Are Proud To Announce Our Fan Experience Program For MLSE!

Shoppers Confidential Inc., an integrated multi-channel Mystery Shopping and customer experience...

We break the silence on silent shopper scams

Any Legitimate Mystery Shopping Company will tell you that in this industry, if it seems to good...

Why Choose Mystery Shopping Services?

Each business has its own particular unique show of merchandise and administrations and has a...

Mystery Shopping Scams: How to Avoid Them, And Legitimate MSP's

What Does A Mystery Shopping Scam Look Like?

Mystery shopping scams constantly change and...

How Much Does A Mystery Shopping Program Cost?

It is always great to know what the program costs, BUT how much does it cost to lose customers...