Understanding your customers’ experience is critical if you want to make thoughtful and cost-effective improvements to your customer service or processes. We understand how important it is for you to get accurate information about what is happening in your stores, restaurants or other venues.
Customer Experience Management
Know where you stand so you can rise above the competition and delight your customers.
People value customer experience. Shoppers will come back and will tell their friends and family about the great experience they had, becoming your best source of marketing and revenue. At Shoppers Confidential, we have built our business on the realization that it is much more cost-effective and lucrative to keep customers happy – and returning. With the rampant use of social media and increasingly savvy customers, businesses cannot afford to drop the ball when it comes to customer experience. Finding and identifying system issues, actioning the data and measuring the effectiveness of the actions is the formula for success.
How do you know what the actual customer experience is like? You have handbooks and guides, created training programs for your staff and monitor your sales, but do you measure and monitor the effectiveness of your customer experience program? The only way to truly know your customers' experience and its' effectiveness is to audit the actual customer experience. You can choose to highlight a part of your buyers' journey or create a program that wholly covers your brand's customer experience.
Creating customer experience objectives and measuring against them is a great predictor of your business's future success. A strong customer experience program will pay for itself over time with increased sales, returning customers, upselling and cross-selling and increased brand reputation.
We proudly offer an extensive suite of customer experience management services and products designed to help brands and businesses enhance their business reputation, improve their financial standing, and engage and retain new and existing customers. Through our professionally developed services, Shoppers Confidential collects customer insights through a number of unique touchpoints in order to uncover actionable directives to improve customer experience.
Customer Experience Management Services
Shoppers Confidential will help position your business for success by listening to your customers, ensuring they feel heard and supporting you to implement customer experience measures and initiatives that encourage every single one of your clients to feel excited about engaging with your company again. Our range of tools, products and services can identify weak points and drill down deep to find true root causes. Automatically creating and implementing corrective action plans to ensure your systems are continually improving and customers are continually delighted.
There are insights waiting at every step of your customer's journey.
Sometimes you know just what you need, and sometimes you can't quite put your finger on it, we get it. We offer insight programs for every step of the customer journey to help you identify your successes and your improvement points.
Your program can be designed to suit your needs best. Every step of the way.
Understand Your Customers with Experience Management Services from Shoppers Confidential
Gain a true understanding of your customer’s experience, whether it be in-store and in-person, by phone, or online with professional customer experience management services from Shopper’s Confidential. Get in touch with our team to learn how we can help you to deliver truly memorable customer experiences.
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Shoppers Confidential & Field Agent Referral Program!
Mystery shoppers / secret shoppers, we know that you want to:
- Maximize your earning potential
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5 ways a Mystery shopping program can go wrong (and how to avoid it)
As part of a holistic Customer Experience Program, Mystery Shopping is a GREAT tool to gain...
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Mystery Shoppers can join the MSPA too!
You may have noticed if you have signed-up to be a shopper with Shoppers Confidential that we...