Shoppers Confidential | Customer Experience, Mystery Shopping, Surveys

Insight & Feedback Data:

Mystery Shopping / Secret Shopping,

Surveys, Audits,

Social Reviews and more.

Since 2005, Shoppers Confidential has been customizing insight programs for our clients.

No two businesses are alike, and their experience insight and feedback program should be just as unique as they are.

Located in Toronto and Edmonton Canada, Shoppers Confidential is a full-service Feedback and Insight data company specializing in Mystery Shopping and Secret Shopping, with a variety of other tools and programs to gain your business a 360° view of the customer experience.

All of our tools assist with gaining actionable data at each or various points along the customer journey to optimize the Customer Experience. From investing in Mystery Shopping/Secret Shopping to reaching out with Employee Satisfaction Surveys or Internal Audits and everything in between, each product or service works well as a program on its' own, but even better when they are packaged together. Our programs give your team a holistic view of your customers' experience and offer great ROI.

Being able to identify areas you want to measure is great, but sometimes that first step can be a challenge too. Let us know your situation and we can help determine what products and services will suit your needs and budget best.

Mystery Shoppers Wanted At Shoppers Confidential

300,000+

Shoppers in our systems

40+

Global Collaboration Partners

Multiple-Locations-With-Shoppers-Confidential-1

12,500+

Locations Served Across The Globe

Competitor Intelligence

Getting the scoop on your competition to find out what they are doing right to surpass them, and what they are doing wrong to avoid it, is a great investment. Get to know firsthand what customers think about their competitors' experience.

Mystery Shopping and Secret Shopping

Get the bigger picture of what is happening on the ground floor with a customized Mystery Shopping Program. Measure and monitor the customer experience and your customer service levels.

Social Listening / Social Reputation Management

Social reviews are the beginning of the customer journey. Ensure you are staying on top of listening and responding to reviews, analyzing the data, and making a plan for improvement. Creating a program with us will make this daunting task a breeze!

Employees Matter! Employee Surveys

Your employees make a huge impact on your customers' experience. Keeping connected through satisfaction surveys, reward and training programs will create a ripple that will pay dividends.

Voice of the Customer, VoC

Inviting your customers to give feedback has never been easier (or as much fun!). Our newly designed Voice of the Customer, VoC, surveys will delight your customers to complete and be amazing for you to review.

Internal Audits

Having a system that generates audits, creates reports and tracks changes is paramount for a successful internal auditing system. We have a budget-friendly option that will do all of this and more with Action Planning and Appeals to help manage improvement plans.

NPS

Net Promoter Score is an efficient, high-level measurement system to see if your customer would recommend your business. Find out how we can quickly and cost-effectively set up a program for your business.

Brand Standard Audits

Having locations nationally can pose a challenge when you want to ensure they meet your brand standards. Let our program be your observational eyes and ears when you can't always be there.

Website Evaluations

E-commerce is booming! Ensure your website delivers the customer experience you want and fewer cart abandonments with a customer experience audit.

100% Happiness Guarantee

We want everyone to be happy!

Your customers, employees, stakeholders, and of course, you.

If you are not satisfied with the insights your program is gaining, we will work with you to make it right. Spoiler alert: you won't be happy. You and your team will be beyond DELIGHTED with what you can see and do with your data!

Some of our clients we've made happy

Customizable Data Dashboards

Each user within your company can customize what reports they see first on their individual dashboard.

This quick high-level overview makes understanding and using the data easier and more personalized to each user.

Action your Data

Action your data automatically! Key into your KPI's and our system will automatically issue corrective actions when a report notes your standards weren't met. Never lose track or need to follow up again as it is all recorded alongside your result in one powerful portal.

Find out more about Action Planning.

The reports you need

The aggregated data is only useful if you can understand it and use it effectively. We have over 30 pre-generated reports ready at your fingertips. Want a PDF? No problem. Prefer an excel sheet? Can do! Ensuring you are getting the data in the way that you need it is what we do.

No time or ability to create a reporting presentation? Not a problem, we offer executive reporting too.

YOUR ROI WILL THANK YOU!

We know that budgets differ and so do your needs. We can make a program work for anyone on any budget. You will see the money you spend on a CX measurement program will give your business a great return on investment.

1 min read

Mystery Shopping Is Now Easier, With An App!

May 26, 2020by Kyla Broughton

Mystery shopping has never been easier, as now you can mystery shop right from your smart phone!

mystery shopping on...

4 min read

Shoppers Confidential – Response to Mystery Shopping Email Scam

Mar 24, 2017by Kyla Broughton

Dear valued Mystery Shoppers,

It has come to our attention, that a new email scam is circulating that uses our...

2 min read

How To Improve Customer Service for Senior and Retiree Customers

Jul 6, 2019by Julie Anthony

Great businesses know how to cater to unique clientele, so with a growing aging population, it’s important to improve...

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CFA Member

CRIC Accredited Agency Member

BBB A+ Accredited Business

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Customer Experience Insights, Feedback & Mystery Shopping Programs

Shoppers Confidential offers a wide variety of feedback and insights using survey and audit programs to suit any need or budget.

Gain Insights, Data and Action

Customers want more than satisfaction, they want an experience!

Measuring experiences, gaining feedback and insights for actionable data is our specialty.