Getting the scoop on your competition to find out what they are doing right to surpass them, and what they are doing wrong to avoid it, is a great investment. Get to know firsthand what customers think about their competitors' experience.
Insight & Feedback Data:
Mystery Shopping / Secret Shopping,
Social Reviews and more.
Since 2005, Shoppers Confidential has been customizing insight programs for our clients.
No two businesses are alike, and their experience insight and feedback program should be just as unique as they are.
Located in Toronto and Edmonton Canada, Shoppers Confidential is a full-service Feedback and Insight data company specializing in Mystery Shopping and Secret Shopping, with a variety of other tools and programs to gain your business a 360° view of the customer experience.
All of our tools assist with gaining actionable data at each or various points along the customer journey to optimize the Customer Experience. From investing in Mystery Shopping/Secret Shopping to reaching out with Employee Satisfaction Surveys or Internal Audits and everything in between, each product or service works well as a program on its' own, but even better when they are packaged together. Our programs give your team a holistic view of your customers' experience and offer great ROI.
Being able to identify areas you want to measure is great, but sometimes that first step can be a challenge too. Let us know your situation and we can help determine what products and services will suit your needs and budget best.
100% Happiness Guarantee
We want everyone to be happy!
Your customers, employees, stakeholders, and of course, you.
If you are not satisfied with the insights your program is gaining, we will work with you to make it right. Spoiler alert: you won't be happy. You and your team will be beyond DELIGHTED with what you can see and do with your data!
Some of the clients we've made happy
YOUR ROI WILL THANK YOU!
We know that budgets differ and so do your needs. We can make a program work for anyone on any budget. You will see the money you spend on a CX measurement program will give your business a great return on investment.
Contact Us To Discuss A Plan