What is Mystery Shopping


Mystery Shopping, Audits, Surveys and Review Programs Designed For Your Business Needs

Since 2005, Shoppers Confidential has been customizing insight programs for our clients. 

No two businesses are alike, and their experience insight and feedback program should be just as unique as they are. 

Shoppers Confidential, located in Toronto Canada, is a full-service Mystery Shopping company, with a variety of other tools and programs to gain your business a 360° view of the customer experience.

All of our tools assist with gaining insights at each or various points along the customer journey to optimize your Customer Experience. From investing in Mystery Shopping to reaching out with Employee Satisfaction Surveys or Internal Audits and everything in between, each product or service works well as a program on its' own,  but even better when they are packaged together. Our programs give your team a 360° view of the customer experience and offer great ROI.

Being able to identify an area you want to measure is great, but sometimes that first step can be a challenge too.  Let us know your situation and we can help determine what products and services will suit your needs and budget best.

Competitor Intelligence

Getting the scoop on your competition to find out what they are doing right to surpass them and what they are doing wrong to avoid it is a great investment to know first hand what customers think.

Mystery Shopping

Get the bigger picture of what is happening on the ground floor with a customized Mystery Shopping Program. Measure and monitor the customer experience and your customer service levels.

Social Listening and Reputation 

Keeping engaged and social listening is a critical and cost-effective way to monitor your customers' experiences.

Employees Matter

Your employees make a huge impact on your customers' experience.  Keeping connected through satisfaction surveys, reward and training programs will create a ripple that will pay dividends.

Voice of the Customer

Inviting your customers to give feedback has never been easier (or as much fun!).  Our newly designed Voice of the Customer surveys will delight your customers to complete, and you to review.

Internal Audits

Internal audits are a budget-friendly way to ensure your team is on top of their game and your customers are benefiting.


Net Promoter Score is an efficient, high-level measurement system to see if your customer would recommend your business.  Find out how we can quickly and cost-effectively set up a program for your business.


We are launching an updated Appeals program that empowers your team to be hands-on with their audit results.  Stay tuned, an updated webpage is coming soon!

Website Evaluations

E-commerce is booming!  Ensure your website delivers the customer experience you want and fewer cart abandonments with a customer experience audit. 

Want To Be A Mystery Shopper?

Happiness-Promise-With-Shoppers-Confidential100% Happiness Guarantee

We want everyone to be happy!

Your customers, employees, stakeholders, and of course, you.

If you are not satisfied with the insights your program is gaining, we will work with you to make it right.  Spoiler alert: you won't be happy.  You and your team will be beyond DELIGHTED with what you can see and do with your data!


Happiness Promise Details

Some of the clients we've made happy



Vista Print MLSE BSH Disney Magical Express Great Canadian Gaming Corporation Orlando Magic Harley Davidson Portland Trailblazers Tempur-Pedic OK Tire Jacuzzi-Ontario

Customizable Data Dashboards

Each user within your company can customize what reports they see first on their individual dashboard. 

This quick high-level overview makes understanding and using the data easier and more personalized to each user.


Action your Data

Action your data automatically!  Key into your KPI's and our system will automatically issue corrective actions when a report notes your standards weren't met.  Never lose track or need to follow up again as it is all recorded alongside your result in one powerful portal. 

Find out more about Action Planning.


The reports you need

The aggregated data is only useful if you can understand it and use it effectively.  We have over 30 pre-generated reports ready at your fingertips.  Want a PDF?  No problem.  Prefer an excel sheet? Can do!  Ensuring you are getting the data in the way that you need it is what we do.

No time or ability to create a reporting presentation?  Not a problem, we offer executive reporting too.



We know that budgets differ and so do your needs.  We can make a program work for anyone on any budget.  You will see the money you spend on a CX measurement program will give your business a great return on investment.


Contact Us To Discuss A Plan

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