Since 2005, Shoppers Confidential has been customizing insight programs for our clients.
No two businesses are alike, and their experience insight and feedback program should be just as unique as they are.
Located in Toronto and Edmonton Canada, Shoppers Confidential is a full-service Feedback and Insight data company specializing in Mystery Shopping and Secret Shopping, with a variety of other tools and programs to gain your business a 360° view of the customer experience.
All of our tools assist with gaining actionable data at each or various points along the customer journey to optimize the Customer Experience. From investing in Mystery Shopping/Secret Shopping to reaching out with Employee Satisfaction Surveys or Internal Audits and everything in between, each product or service works well as a program on its' own, but even better when they are packaged together. Our programs give your team a holistic view of your customers' experience and offer great ROI.
Being able to identify areas you want to measure is great, but sometimes that first step can be a challenge too. Let us know your situation and we can help determine what products and services will suit your needs and budget best.