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Shoppers Confidential

We're here for all your Mystery Shopping / Secret Shopping, Customer Insight & Feedback needs.

Our Story

Since 2005, Shoppers Confidential has been connecting clients and shoppers with all things related to insight and feedback.

We are based in Toronto, with an Edmonton, Alberta location and a *NEW* Ottawa, Ontario location.

SCI is a full-service customer experience management firm specializing in mystery shopping. We have extensive experience working within various industries throughout North America as a Legitimate Mystery Shopping Company. 

We are active members of MSPA Americas and hold an A+ rating with the BBB.  We are also members of The Canadian Franchise Association (CFA) and the iShop Community.  These memberships help us gain industry information and connect with our peers, shoppers, and clients' industries.

We build customer-focused programs designed to generate growth and improve the bottom line for our clients. We provide solutions that add value to the overall customer experience and drive consumer loyalty by giving you a complete, objective view of how effectively your business works from the customer’s perspective.

We have been expanding our services and programs to holistically capture a 360° view of our client's customer experience, from employee satisfaction surveys and internal audits to competitor intelligence and social listening and everything in between.  We know these offerings will assist our clients in aggregating all their insight and feedback data in one portal, allowing reviewing and actioning their data more efficiently.

Mail us:

Toronto: 400-80 Atlantic Ave.
Toronto, ON, M6K 1X9

Edmonton: 9218 Ellerslie Rd SW, Suite 136, Edmonton, AB T6X 0K6

Ottawa: 1 Rideau St suite 700, Ottawa, ON K1N 8S7

Email us:

Call us: 1-866-959-05616

Contact Us

We are proud members of


MSPA Member

The Mystery Shoppers Providers Association provides legitimacy to the Mystery Shopping industry and is a helpful resource for Mystery Shoppers. 

BBB Logo

Better Business Bureau Member

The Better Business Bureau verifies that we are a legitimate business with an A+ rating.  For more information, please visit


Canadian Franchise Association Member

CFA helps franchisees and franchisors to build and grow their business through connections, learning and resources.

iShop Member Company Logo

iShop Community Member

The iShop community works with shoppers to train, support and connect them with MSPs that have suitable opportunities.

CRIC Accredited Agency Member

CRIC Accredited Agency Member

The Canadian Research and Insights Council (CRIC) is Canada's voice for the research, insights, and analytics industry both domestically and globally. It represents the highest standards, ethics, and best practices in research that protect the public interest. CEO Declarations of Compliance

Want to join our remote team? Click here to learn more.

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