About Shoppers Confidential

Since 2005.

Building Trust Through Insights

For nearly two decades, Shoppers Confidential has been connecting clients with actionable insights that improve customer experience and foster trust. As a full-service customer experience management firm, we specialize in mystery shopping, employee satisfaction surveys, competitor intelligence, and more—delivering a 360° view of your business from the customer’s perspective. With locations in Toronto, Edmonton, and Ottawa, we are proud members of industry associations like MSPA Americas, CFA, and the BBB, maintaining the highest standards in customer experience management.

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Mission

To empower businesses with comprehensive insights and feedback solutions that enhance customer experience, drive loyalty, and improve operational efficiency.

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Vision

To be the leading provider of customer experience insights, helping businesses throughout North America build stronger, trust-based relationships with their customers.

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Manifesto

At Shoppers Confidential, we believe that understanding the customer’s perspective is key to growth. We are committed to delivering objective, data-driven insights that inspire action, improve performance, and foster trust. Our programs are designed not just to measure, but to transform how businesses engage with their customers, creating lasting impact through transparency, accountability, and dedication to excellence.

Meet Our Dedicated Team

At Shoppers Confidential, our team is the heart of everything we do. Each member brings a unique blend of experience and passion for customer experience management. From client relations to operations, we’re a group of industry experts committed to delivering exceptional results. Get to know the people behind the insights, all working together to drive success for your business.

Shoppers Confidential

Building Trust Through Insights

Mission

Mission

Vision

Vision

Manifesto

Manifesto

Meet Our Dedicated Team

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We Are Proud Members of These Industry-Leading Organizations