Shoppers Confidential is a full-service customer experience management firm specializing in mystery shopping that has extensive experience working within a vast array of industries throughout North America. We have been building customer-focused programs since 2006 that are designed to generate growth and improve the bottom line for our clients. We provide solutions that add value to the overall customer experience and drive consumer loyalty by giving you a complete, objective view of how effectively your business works, from the customer’s perspective.
Our experienced, growing team is here to assist you!
Iryna Client Technical Administrator Customer Experience specialist with over 5 years of background in the market research industry.Helping clients to build strong customer-focused brands, drive customer loyalty, measure customer experience, get answers to strategic questions, and increase the revenue of the company.The professional background covers a wide range of market research activities worldwide. Managed a number of global Customer Experience programs in retail, finance, automotive, hospitality, CPG, and healthcare sectors.Experienced in data analytics focused on finding the factors which influence customer loyalty and customer service perception.
Kyla Broughton Office Manager Kyla is our Office Manager, with over 18 years in Quality Assurance and Auditing experience (including being a lead QMS Auditor under IATF16949: 2016/ISO 9001:2015) she brings with her leadership, organization, and strong communication skills. Working with our current and future clients, shoppers and our Independent Contractor team to ensure everyone is connected and successful.
Julie Managing Director Julie is the Managing Director of Shoppers Confidential. Her career history is as diverse and colourful as her sparkling personality! With over 19 years experience in sales and service, Julie has worked several customer service positions including Google. Due to her experience in the sales and service industry as both an employee and employer, she has gained the skills to successfully run Shoppers Confidential.