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Shoppers Confidential

We're here for all your Mystery Shopping / Secret Shopping, Customer Insight & Feedback needs.

Our Story

Since 2005, Shoppers Confidential has been connecting clients and shoppers with all things related to insight and feedback.

We are based in Toronto, with an Edmonton, Alberta location and a *NEW* Ottawa, Ontario location.

SCI is a full-service customer experience management firm specializing in mystery shopping. We have extensive experience working within various industries throughout North America as a Legitimate Mystery Shopping Company. 

We are active members of MSPA Americas and hold an A+ rating with the BBB.  We are also members of The Canadian Franchise Association (CFA) and the iShop Community.  These memberships help us gain industry information and connect with our peers, shoppers, and clients' industries.

We build customer-focused programs designed to generate growth and improve the bottom line for our clients. We provide solutions that add value to the overall customer experience and drive consumer loyalty by giving you a complete, objective view of how effectively your business works from the customer’s perspective.

We have been expanding our services and programs to holistically capture a 360° view of our client's customer experience, from employee satisfaction surveys and internal audits to competitor intelligence and social listening and everything in between.  We know these offerings will assist our clients in aggregating all their insight and feedback data in one portal, allowing reviewing and actioning their data more efficiently.

Mail us:

Toronto: 400-80 Atlantic Ave.
Toronto, ON, M6K 1X9

Edmonton: 9218 Ellerslie Rd SW, Suite 136, Edmonton, AB T6X 0K6

Ottawa: 1 Rideau St suite 700, Ottawa, ON K1N 8S7

Email us:

Call us: 1-866-959-05616

Contact Us

We are proud members of


MSPA Member

The Mystery Shoppers Providers Association provides legitimacy to the Mystery Shopping industry and is a helpful resource for Mystery Shoppers. 

BBB Logo

Better Business Bureau Member

The Better Business Bureau verifies that we are a legitimate business with an A+ rating.  For more information, please visit


Canadian Franchise Association Member

CFA helps franchisees and franchisors to build and grow their business through connections, learning and resources.

iShop Member Company Logo

iShop Community Member

The iShop community works with shoppers to train, support and connect them with MSPs that have suitable opportunities.

Julie Anthony, Founder

Julie Anthony, Founder


Julie is the Owner/Founder of Shoppers Confidential. Her career history is as diverse and colourful as her sparkling personality! With over 19 years of experience in sales and service, Julie has worked in several customer service positions, including Google. Her experience in the sales and service industry as an employee and employer has given her the skills to run Shoppers Confidential successfully.

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Kyla Broughton


Kyla is our COO, with over 18 years of Quality Assurance and Auditing experience (including being a lead QMS Auditor under IATF16949: 2016/ISO 9001:2015); she brings with her leadership, organization, and strong communication skills. Working with our current and future clients, shoppers and our Independent Contractor team to ensure everyone is connected and successful. Kyla is a member of PMI and registered in the South Western Ontario division.

Iryna Sheremetieva, CCXP

Iryna Sheremetieva, CCXP

Head of Research, Analytics & Insights

Iryna's professional background covers a wide range of market research activities worldwide. She has managed a number of global Customer Experience programs in retail, finance, automotive, hospitality, CPG, and healthcare sectors. She is experienced in data analytics focusing on finding the factors which influence customer loyalty and customer service perception.

Want to join our remote team? Click here to learn more.

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