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Shoppers Confidential Blog

Join SCI while we discuss all things Mystery Shopping/Secret Shopping and insights and feedback related. See how we can work with you to optimize your Customer Experience Program. Gain the data, learn the insights, create the action and improve your bottom line!

Top 5 Things Mystery Shopping can do that Online Reviews Can't

Both reviews and a solid mystery shopping program are essential for monitoring your customer...

Insights With A Cause

Particularly in these times, we believe it is important to support those in need and invest in the...

Measuring Customer Experience Is Not Enough

Let's paint the picture: 

Maximizing Your Franchise Sales

There are so many different kinds of business franchisers; quick-serve fast food, retail, seniors...

We've Teamed Up with Get Ready Inc. for a strong COVID-19 Action Plan!

COVID-19 is an unprecedented global disaster that made a lot of companies move their operations to...

Responding To Social Reviews: The Good, The Bad and The Weird

Responding to social reviews on Google, Facebook, Yelp, etc. is key to attracting and maintain...