The awareness for personal safety has never been greater. The economy has been deeply impacted and businesses are worried. Both for the safety of employees and customers, and for the success of businesses. We can help your business re-open safely knowing that you are monitoring and addressing concerns, and your customers and your employees insights.
Response Package Goal To Achieve Safety
The COVID-19 Integrated Response Toolkit helps businesses enhance operational preparedness before, during and after reopening, to achieve safety in the post-COVID-19 economy. We have partnered with our software company to be an authorized administer of the best holistic packages to serve our customers in the current market.
What Is Included In The Package?
The 4-Step Plan:
- Acquire Relevant Customer Data
Integrate key data sources across all channels that involve live interactions with your customers:
Social Media data from structured consumer reviews gathered from Google, Facebook, Yelp, etc.
Customer Feedback from solicited and unsolicited sources, or from your existing brand-loyalty apps via our embedded SDK
Internal Audits/ Compliance and Safety Evaluations – performed on the web or in your existing operational apps via our embedded SDK
External Compliance and Safety Evaluations such as 3rd-party audits and mystery shopper visits. Visits can be administered in-person, online, virtual, and over the phone.
All relevant data is integrated into action-driven reporting.
The reporting/analytics output is fed into Integrated Action Management for Automated, Ad-hoc/On-Demand actions and Appeals.
How Can Shoppers Confidential Work With Us To Complete the 4-Step Plan?
Shoppers Confidential has a host of products, services and tools that we can integrate together in one place to create a toolkit that is custom to your businesses re-opening needs. This data will be available in real-time on your personal portal to view, analyze, report and create action with. Let's show you some of the tools that we have and we can work with you to gain the insights that you need.
Social Media Reputation Management
Competitive Intelligence is just as easy:
- See how you benchmark against your competitors
- Understand where your competitors fail, so you don’t
- Learn what customers like about the best practices of your competitors and employ those best practices to make your offering more appealing and safer
Customer Feedback Management
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