Kyla Broughton

Shoppers Confidential & Field Agent  Referral Program!

Mystery shoppers / secret shoppers, we know that you want to:

5 ways a Mystery shopping  program can go wrong (and how to avoid it)

As part of a holistic Customer Experience Program, Mystery Shopping is a GREAT tool to gain...

Mystery Shoppers can join the MSPA too!

You may have noticed if you have signed-up to be a shopper with Shoppers Confidential that we...

Top 5 Things Mystery Shopping can do that Online Reviews Can't

Both reviews and a solid mystery shopping program are essential for monitoring your customer...

Insights With A Cause

Particularly in these times, we believe it is important to support those in need and invest in...

Measuring Customer Experience Is Not Enough

Let's paint the picture: 

Maximizing Your Franchise Sales

There are so many different kinds of business franchisers; quick-serve fast food, retail,...