Kyla Broughton

Responding To Social Reviews: The Good, The Bad and The Weird

Responding to social reviews on Google, Facebook, Yelp, etc. is key to attracting and maintain...

7 Ways To Run A Customer Experience (CX) Program On A Budget

The 'New Normal' Needs A New Budget

With these evolving times, many advertising and Customer...

4 Step Plan: reopening Safely During COVID 19

The awareness for personal safety has never been greater.  The economy has been deeply impacted...

#ShoppingItForward: Customer Engagement

What is #ShoppingItForward?

Shoppers Confidential is missing connecting with our shoppers and...

Mystery Shoppers Can Benefit From MSPA Americas

What is The MSPA?

MSPA, or Mystery Shoppers Providers Association, is an industry regulatory...

Mystery Shopping Is Now Easier, With An App!

Mystery shopping has never been easier, as now you can mystery shop right from your smart phone!

We Are Women Business Enterprise Canada Certified!

What Is 'Women Business Enterprise'?

Women Business Enterprise Canada (WBE Canada) is a Canadian...