Responding To Social Reviews: The Good, The Bad and The Weird
Responding to social reviews on Google, Facebook, Yelp, etc. is key to attracting and maintain...
7 Ways To Run A Customer Experience (CX) Program On A Budget
The 'New Normal' Needs A New Budget
With these evolving times, many advertising and Customer...
4 Step Plan: reopening Safely During COVID 19
The awareness for personal safety has never been greater. The economy has been deeply impacted and...
Mystery Shoppers Can Benefit From MSPA Americas
What is The MSPA?
MSPA, or Mystery Shoppers Providers Association, is an industry regulatory body...
Mystery Shopping Is Now Easier, With An App!
Mystery shopping has never been easier, as now you can mystery shop right from your smart phone!
We're In This Together: Re-Opening In The New Normal
Re-Opening In The New Normal
Many areas have moved into re-opening phases after being forced to...