Kyla Broughton

We're In This Together: Re-Opening In The New Normal

Re-Opening In The New Normal

Many areas have moved into re-opening phases after being forced to...

Canada Ranked Second For Smiling


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Happy Employees Make Happy Customers

It may seem obvious, but do you really understand how much of a positive correlation there is...

Shoppers: Report Like A Pro with Grammarly

Did you know that most reports that are sent back to shoppers are due to spelling, grammar, or...

Making The Grade: How Shopper Scores Work

What is Shopper Report scoring/grading, why it is important, and what does it mean to you?