Shoppers Confidential Blog

Join SCI while we discuss all things Mystery Shopping/Secret Shopping and insights and feedback related. See how we can work with you to optimize your Customer Experience Program. Gain the data, learn the insights, create the action and improve your bottom line!

Posts about

Customer Experience

Top 5 Things Mystery Shopping can do that Online Reviews Can't

Both reviews and a solid mystery shopping program are essential for monitoring your customer...

Measuring Customer Experience Is Not Enough

Let's paint the picture: 

Maximizing Your Franchise Sales

There are so many different kinds of business franchisers; quick-serve fast food, retail,...

7 Ways To Run A Customer Experience (CX) Program On A Budget

The 'New Normal' Needs A New Budget

With these evolving times, many advertising and Customer...

4 Step Plan: reopening Safely During COVID 19

The awareness for personal safety has never been greater.  The economy has been deeply impacted...

3 Ways to Create a Great Brand Experience

Providing your customers with a great brand experience is key to maintain long-term and...