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Shoppers Confidential Blog

Join SCI while we discuss all things Mystery Shopping/Secret Shopping and insights and feedback related. See how we can work with you to optimize your Customer Experience Program. Gain the data, learn the insights, create the action and improve your bottom line!

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Customer Experience

Shoppers Confidential and the Toronto Franchise Expo!

Shoppers Confidential is pleased to announce that we are this years 'Move-In Day' sponsor for the...

Mystery Shopping and Craft Brewing Industries

Craft industries are on the rise and competition for shopper dollars is too. Many microbreweries,...

5 ways a Mystery shopping  program can go wrong (and how to avoid it)

As part of a holistic Customer Experience Program, Mystery Shopping is a GREAT tool to gain...

Top 5 Things Mystery Shopping can do that Online Reviews Can't

Both reviews and a solid mystery shopping program are essential for monitoring your customer...

Measuring Customer Experience Is Not Enough

Let's paint the picture: 

Maximizing Your Franchise Sales

There are so many different kinds of business franchisers; quick-serve fast food, retail, seniors...