Shoppers Confidential Blog

Join SCI while we discuss all things Mystery Shopping/Secret Shopping and insights and feedback related. See how we can work with you to optimize your Customer Experience Program. Gain the data, learn the insights, create the action and improve your bottom line!

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mystery shoppers

Mystery Shoppers can join the MSPA too!

You may have noticed if you have signed-up to be a shopper with Shoppers Confidential that we...

#ShoppingItForward: Customer Engagement

What is #ShoppingItForward?

Shoppers Confidential is missing connecting with our shoppers and...

Mystery Shoppers Can Benefit From MSPA Americas

What is The MSPA?

MSPA, or Mystery Shoppers Providers Association, is an industry regulatory...

A Day in the Life of a Mystery Shopper

Becoming a mystery shopper is a great opportunity for anyone who likes to try new things and...

Making The Grade: How Shopper Scores Work

What is scoring/grading, why it is important, and what does it mean to you?

What is a ‘score’ or...

We break the silence on silent shopper scams

Any Legitimate Mystery Shopping Company will tell you that in this industry, if it seems to good...