Shoppers Confidential Blog

Join SCI while we discuss all things Mystery Shopping/Secret Shopping and insights and feedback related. See how we can work with you to optimize your Customer Experience Program. Gain the data, learn the insights, create the action and improve your bottom line!

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Measuring Customer Experience Is Not Enough

Let's paint the picture: 

Reward Great Employees Using Mystery Shop Reward Programs

Employees are the front-line of any business. They create the experience and offer satisfaction...

Happy Employees Make Happy Customers

It may seem obvious, but do you really understand how much of a positive correlation there is...