Mystery Shopping Services
Shoppers Confidential is a mystery shopping company that provides Mystery Shopping and customer experience auditing services to businesses in Canada and the US.
We help you better understand your customers and guide you through organizational strategies.
- Cutting edge technology to generate real-time reports and charts.
- The best and most qualified mystery shoppers in your area.
- An expert team of staff ready to analyze reports and create solutions and opportunities to increase your sales.
- Customer sales and service audits
- Employee rewards programs
- Website evaluations
Why Choose Shoppers Confidential?
We have the best and most qualified mystery shoppers.
Our mystery shopping program is customized to fit your requirements and budget.
We have an expert team of staff ready to analyze your reports and develop solutions to increase your sales.
We give personalized attention to all clients, your complete satisfaction is important to us.
We have extensive experience conducting mystery shopping programs to effectively improve service performance and customer experience.
We are one of the largest mystery shopping companies in North America.
List of Services
CUSTOMER SALES & SERVICE AUDITS
Do you really know what’s happening on the front line of your company, especially when you’re not available? Even one employee’s poor performance can waste the millions of dollars spent getting and keeping your customers. (Quoted by Baron Hilton of Hilton Hotels).
Our certified mystery shoppers act as your eyes and ears. This gives you a 360-degree view of your business from the customer’s perspective. Reports provide you with objective details and are a tool to further enhance the training of your staff.
Your mystery shopping reports give detailed, objective and accurate views of your business from the customers perspective.
SURVEY ENTERTAINMENT - YOU WON'T WANT TO MISS!
These just aren’t any surveys… Customers will want to fill these out!
Customer satisfaction surveys are designed to encourage customer participation. Surveys can be administered through a smartphone or a standalone kiosk in your locations (most effective, for higher response rates).
These can even be a survey or QR code linked directly to your website which can be emailed to your customers to collect feedback.
This is something you can implement to encourage your everyday customers to leave their feedback.
COMPETITOR INTELLIGENCE PROGRAM
Get the competitive edge on your competition to always be one step ahead. Our experienced shoppers will evaluate your competition from top to bottom at your request.
Do you sell alcohol or tobacco products? Our compliance program provides invaluable peace of mind!
Protect yourself, your employees, and your business. Ensure all government compliant identification procedures are being followed appropriately as required. A mystery shopper (of legal age) but still under 21 (or 25) makes a purchase, and reports whether the proper identification was requested.
Do you have concerns about shrinkage or employee integrity issues?
We develop programs to identify and control any issues and assist with incorporating a solution.
ONLINE COMMENT CARDS
Does your business offer customers the old paper method to share their feedback?
Why not give your customers the convenience of providing their comments online? Leaving comments online are quick and most importantly easy.
Are your employees treating inbound calls as an interruption or nuisance? Our certified mystery shoppers evaluate the greeting, telephone manner, helpfulness, courtesy, and sales skills. Telephone evaluations are of immeasurable value to call centers and retailers. Calls may also be recorded upon request.
CALL CENTER INBOUND / OUTBOUND
Outbound Call Center
Do you have to gather information that can easily be done over the phone? Depending on the project size, we can set up your outbound call center in as little as 1 week. We provide our clients with accurate and cost effective call center operations. The data collected is provided however you choose using our automated and fully customizable reporting software. The data is presented in real time and with action plans on your mobile device, tablet or computer.
Inbound Call Center
Want to be set up an inbound call center? Our phone operators have exceptional communication skills. They deliver the highest of customer service standards.
EMPLOYEE REWARDS PROGRAM
This program entails customer sales and service visits to your establishment. Once the mystery shopper has gathered all information needed, the employee can be rewarded on the spot by the mystery shopper, or at a later date.
Rewards are limited only by your imagination. We can help pick the perfect reward for you.
EMPLOYEE SATISFACTION SURVEYS
Other than yourself no one knows your company better than your employees. Are they happy? Do they have ideas on how to improve morale and sales? Surveys are tailored to discover the information needed to maintain a successful employer/employee relationship. Surveys may be administered anonymously or otherwise.
Our certified shoppers visit your website and evaluate every element including selling tactics, checking out (purchase), returns, ease of use, and appeal to target audience/market.
DECOY AGENT SHOPS
Are your staff serving minors simply because they are accompanied by someone of the age of majority?
This is an excellent choice for restaurants, bars, convenience, and liquor stores.
This program takes the compliance program one step further. *Agents and **decoys visit your establishment together. A customer sales and service audit is performed. The agent takes the lead by requesting an alcoholic beverage or tobacco product followed by the decoy.
*Agent = mystery shopper who has reached the age of majority in your province. **Decoy = minor who is approaching the age of majority.