| Frictionless Mystery Shop | LITE Mystery Shop | Traditional Mystery Shop | Multi-Product Bundle | |
|---|---|---|---|---|
| Pricing |
$150 N/A per/shop |
Custom Custom -15% per/shop |
Custom Custom -15% per/shop |
Custom Custom -15% per/shop |
| Set Up | ||||
| Shop Results Export An email sent with the results of your mystery shop to a defined person/people |
||||
| Custom Portal Access View your results in your custom portal with various reporting, graphs, filters, etc. |
||||
| Survey Build Details about how the survey will be generated. |
||||
| Account Management Assigned a designated Account Manager for updates, inquiries or account changes. |
||||
| Payment Terms How your account will be set up for payments. |
||||
| Frequency The number of shops to be completed and the interval to complete them at (eg: weekly, bi-weekly, monthly, quarterly, etc.) |
||||
| Contract Terms General contract terms will be defined at set-up or launch. *Program length can vary to your needs. |
||||
| Shop Details | ||||
| Locations How many locations can be set up using this plan. |
||||
| Shopper Purchase Required If you require a shopper purchase and reimbursement, this will be billed differently for tax purposes. |
||||
| Scheduling Shops that are scheduled are managed by our field team to ensure the best fit. Unscheduled shops are open for shoppers to self-assign based on defined criteria. |
||||
| Validations Surveys that are validated are run through our quality control processes. Unvalidated surveys have the raw data process and sent to you directly from the shopper. |
||||
| Video/Audio Add-On Available If you would like the shop video or audio recorded for a surcharge. |
||||
 |
 |
 |
 |
|
Flexible Pricing To Suit Your Needs
No matter what level of insights you need, or where you are in developing your customer experience program, we have a Mystery Shopping program for your business.
Any Budget Can
Gain Insights.
No matter your budget, we can create a mystery shopping program that will deliver the results you need. Our grid below outlines 4 basic models, but we can be flexible and find the right combination to suit your needs, just send us a message and we will connect with you.
Ad Hoc
Recurring
Frequently Asked Questions
You have questions. I get it. I also have answers.
-
Are there any other costs?
Depending on the complexity of your program, you may have a set-up fee which includes creating your custom portal, location set up, survey creation, creative connection meetings and training your staff on the portal. Based on your user's or your program's intensity, you may have a monthly portal fee as well. We will discuss all of this with you prior to signing the contract so there aren't any surprises.
-
Why is reimbursement separate?
When we bill you and pay our shoppers, we keep the reimbursement amount separate as it works better for everyone for tax purposes. You can define how much of a purchase you are willing to reimburse for. Fun Fact, 83% of the time our shoppers often spend more than the reimbursement limit when it is enough to cover a typical purchase, but spend less when it is not set high enough.
-
I've never done this before, can you help?
Absolutely! We are here to guide you every step of the way. We start by listening to you and your team, asking some questions, and getting to know what your needs are. We can then start with a basic, generic survey and build on and customize it to suit your business needs, or build right from scratch.
-
Can I tweak my program mid-contract?
Yes, of course! We want to ensure that you are gaining the insights that you need to be empowered with information. If it is not working for you, we want you to edit it to ensure you are using it successfully. Minor revisions or updates are free of charge, major edits or re-do's may have a small hourly fee charged, but we can talk about that together.
-
Can we update locations and people?
For sure! We know businesses and franchises routinely have changes to who needs access to what and locations that launch and we are happy to make all these updates for you as they come up. We will even ensure that new team members have access to training resources once they are sent their credentials.
-
Is this only for in-person Mystery Shop Programs?
Nope. We can create programs for in-person, virtual, online, over the phone, text, chat-bot, email,
More questions?
Do not hesitate to contact us at hello@shoppersconfidential.com
