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Voix du Consommateur (VoC)

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Services de magasinage mystère

Ce que vous ne savez pas PEUT vous nuire!

Les sondages de magasinage mystère et de satisfaction de la clientèle, aussi connus sous Voix du Consommateur (VoC), sont des techniques éprouvées et efficaces pour découvrir ce que vos consommateurs vivent comme expérience.

Mystery Shopping

Our customized mystery shopping program provides unbiased feedback to improve your overall customer experience. This results in greater sales and increased profits.

Customer Satisfaction Surveys

Customer satisfaction surveys are commonly referred to in the industry as Voice of the Customer (VoC). VoC is a multi-source insight platform that focuses on customer needs and expectations. It is crucial for the ongoing improvement of your customer service, products, and brand image.


We provide visually appealing and easy-to-use analytical tools to help you see trends through your customized dashboard.  We put your data into an easy to follow action plan to help you make confident, data-driven decisions.  What gets measured gets done!

In-Store Product Placement Audits

Verify that your retail partners have your products placed exactly as per your agreements, looking their best, and maximizing exposure and sales! You invest significantly in product placement and branding, and we can help you to ensure that you get your money’s worth.

Ste. Anne's | A Haldimand Hills Spa
PC Financial
Arctic Spas
The Drake Hotel
Loblaw Digital
Disney's Magical Express
Dallas Stars
Dallas Mavericks
American Airlines Center
Pepsi Center
Denver Nuggets
Colorado Avalanche
Rogers Place
Cadillac Fairview
Crabby Joe's
Tempur-Pedic Canada
Harley-Davidson Canada
Maple Leafs Sports + Entertainment
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