Shoppers Confidential Blog

Join SCI while we discuss all things Mystery Shopping/Secret Shopping and insights and feedback related. See how we can work with you to optimize your Customer Experience Program. Gain the data, learn the insights, create the action and improve your bottom line!

Posts about

Customer Experience Metrics

5 ways a Mystery shopping  program can go wrong (and how to avoid it)

As part of a holistic Customer Experience Program, Mystery Shopping is a GREAT tool to gain...

Measuring Customer Experience Is Not Enough

Let's paint the picture: