Mystery shoppers help improve restaurant customer satisfaction




Whether it be for fine dining, a pub, bar, diner or fast food. We will customize a restaurant mystery shopping program to fit your organization's perfectly.

Restaurant mystery shopping services create a seamless way for owners and managers to discover what's really going on in their establishment. Are staff following the correct processes? Are they taking every opportunity to WOW your customers and taking every opportunity to upsell? If they are or they aren't, mystery shopping is great tool to find out the facts.

The restaurant mystery shoppers at Shoppers Confidential have the experience and trained eyes to spot everything from poor management and bad service to inconsistent food quality and presentation to identifying incidents of possible server and bartender theft.

Shoppers Confidential offers restaurant mystery shopping services that are at the forefront of modern technology. We guarantee that you will have 24/7 access to all of our comprehensive online reports and statistics with 24 hours of our complete assessment of your business. You know that customer relations and retention are everything, and our mystery shoppers will serve as your eyes and ears when cannot.

Have you seen the show "Mystery Diners" on the Food Network? Even with an extensive security system installed like you see on the show "it's hard for you to get a real feel for the service, food, and experience that your loyal customers are having each time they enter your restaurant or bar. And it doesn't end there. We can asses and show you how your customers see your entire company! We can start over the phone , then to the in-person visit, and even review your website online. We can do all, one or some of the assessments to show you the overall effectiveness. We will review your results and create actionable plans for improvement and help with rewarding your staff when is credit is due.

The team at Shoppers Confidential can help you continually reach the target audience you desire and help you continue to grow your dining or bar business.

Have Staff Integrity issues or Age compliance concerns for alcohol sales? Not only can our team find out how pleased your customers are, we can also find out how honest your staff are.

There's no riskier industry than restaurants and bars when it comes to following and complying with drinking statutes, and our compliance program mystery shoppers for restaurants, bars, diners, and pubs offers the solution to find out the integrity of your servers and bartenders. Our compliance program establishes the willingness of staff to check for ID when serving to those under 30. With violations of either law potentially bringing forth millions in lawsuits, how can you not afford bar or restaurant mystery shopper services to protect your investment? Take advantage of the benefit that Shoppers Confidential provides by getting you into the 'know' with our comprehensive range of services.

In addition to mystery shopping we also offer online comment cards for our clients. Having your staff promote the online comment card, not only encourages them to offer superior service, but is a great tool to measure how your customers see your establishment. Offering an incentive for the customers is key for receiving the best response rate.

So ask yourself, are your customers happy? Will they choose you over the competition? Will they promote your company by word of mouth, or promote those of your competitors?
Wouldn't you like to know?  

Mystery Shopping and Customer Satisfaction surveys are a great way to figure this out! Customer Satisfaction Surveys could be a survey or QR code linked directly to your website and/or it could be a survey link emailed out to your customers to ask them about their experience with your website/staff. It could also be a standalone kiosk in your locations.  The choice is yours!

In addition to mystery shopping, this is something you can implement to encourage your everyday customers to leave their feedback. 







Customer Sales & Service Audits

Our trained and certified mystery shoppers act as your eyes and ears. They'll visit your establishment under the guise of a typical customer, and report back their experience.

Do you really know what's happening on the front line of your company, especially when you're not available? Just one employee's poor performance could waste the millions of dollars you spend getting and keeping your customers. (Quoted by Baron Hilton of Hilton Hotels).

Your Mystery Shopping reports will give you a detailed, objective, and accurate view of your business from your customers perspective.

Competitor Intelligence Program

Want the scoop on the competition?

Mystery Shoppers will shop your competition and provide you with the "competitive edge!" Compare your sales and service strategies and stay one-step ahead.

Compliance Program

Do you sell alcohol or tobacco products?

Protect yourself, your employees, and your business. Ensure all government compliant Identification procedures are being followed appropriately, and as required. A mystery shopper (of legal age) but still under 21 (or 25) makes a purchase, and reports whether proper identification was requested.

Our Compliance Program provides invaluable peace of mind!

Integrity Program

Do you have concerns about shrinkage or employee integrity issues that you're not sure how to address?

We'll work with you to develop a program to help identify and control the issue, and assist with incorporating a solution.

Online Comment Cards

Does your business offer customers the old paper method to express their thoughts to you?

Why not give your customers choice and the convenience of providing their comments online? You may then generate statistical reports from the information collected, and save you and your employees time having to manually enter and analyze the data.

Decoy Agent Shops

An excellent choice for restaurants, bars, convenience, beer and liquor stores.

This program takes the Compliance Program one step further. *Agents and **Decoys visit your establishment together. A Customer Sales and Service audit is performed. The agent takes the lead by requesting an alcohol beverage or tobacco product, followed by the Decoy.

Are your staff serving minors simply because they are accompanied by someone of the age of majority?

*Agent = mystery shopper who has reached the age of majority in your province. **Decoy = minor who is approaching the age of majority.

Telephone (Customer care) Evaluations

Often the only chance you have to make a grade-A first impression is via the telephone.

Are your employees treating in-bound calls as an opportunity, not as an interruption or nuisance? Our certified mystery shoppers evaluate the greeting, telephone manner, helpfulness, courtesy, and sales skills. Telephone evaluations are of immeasurable value to Call Centers and Retailers. Calls may also be recorded upon request.

Employee Rewards Program

This program entails Customer Sales and Service visits to your establishment. Once the mystery shopper has completed and gathered all of the information they need to know, the employee can either be rewarded on the spot by the mystery shopper, or rewarded at a later date.

Rewards are limited only by your imagination. We can help pick the perfect reward for you.

Employee Satisfaction Surveys

Learn vicariously through your employees' experience!

Besides yourself, no one knows your company better than your employees. Are they happy? Do they have a great idea to improve morale and sales? Surveys are tailored to discover the information you need to maintain a successful employer/employee relationship. Surveys may be administered anonymously or otherwise.

Website Evaluations

Our certified shoppers visit your website and evaluate every element including selling tactics, checking out (purchase), returns, ease of use, and appeal to target audience/market.

Looking for something not listed here?
Shoppers Confidential Inc. will work with you to create your perfect program! Just ask!

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