Mystery Shopping in the Media & Archive

Mystery shopping is a growing trend in business.  Companies are recognizing the invaluable service that mystery shoppers provide, and are incorporating programs to compliment their existing training regimes.

 

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Excerpts and Articles:

SHOPPERS...AND SNOOPS
The Record - August 2007

RETAIL'S SECRET EYES AND EARS
REX Magazine - January 2007

MYSTERY SHOPPERS HELP RETAILERS IMPROVE THEIR CUSTOMER SERVICE
The Record - July 5, 2006

'MYSTERY SHOPPERS' TO CHECK SCHOOLS
Honolulu Advertiser - June 9, 2006

MYSTERY SHOPPER
The Fresno Bee - April 23, 2006

SPIES IN THE AISLES
The Charlotte Observer - October 10, 2004

MYSTERY SHOPPING ENSURES SERVICE WITH A SMILE
Inside Tuscon Business - August 30, 2002

FREE PERQING
Metro - August 29, 2002

FORCES DETERRING ENLISTMENT
The Toronto Star - May 18, 2002

HI-TECH FEEDBACK
Foodservice and Hospitality - April 2002

SPY GAME: MYSTERY SHOPPERS RATE RETAILERS ON THE SLY
The State Journal-Register - January 2002

TRACKING SLACK SERVICE
The Toronto Star - December 10, 2001

MARKETPLACE - MYSTERY SHOPPERS
Marketplace - January 9, 2001

SEIZE THE OPPORTUNITY
Foodservice and Hospitality - August 2000

SURVEY SAYS...
Foodservice and Hospitality - June 2000

SHEDDING LIGHT ON A MYSTERY
Winnipeg Free Press - June 23, 1999

GOING UNDERCOVER TO SIZE UP SERVICE
The Financial Post, September 21, 1994

As the "NEWS" changes so will this page, please visit frequently!