If you have a question about your business, we'll get you your answer! Mystery Shopping and Satisfaction Surveys can do so much more for your bottom line than just identifying major errors. And absolutely more cost effective than you think! Proudly serving Canada & the USA for all your mystery shopping needs
"A business absolutely devoted to customer service will have only one worry about profits, they'll be embarrassingly large." -Henry Ford
THE MOST COMMON PROBLEMS WE SOLVE FOR OUR CLIENTS INCLUDE
CUSTOMER SERVICE ISSUES
Our interactive voice and web response surveys and in-person secret shopping helps rate your staff and management. Perception is reality. Seeing how your customers view your company is the absolutely most important thing you can do.
Product knowledge is an essential part of any sales training. Up selling and cross selling leads to more profitable sales and it is attained through minimum effort. We can identify if your staff have the knowlege and if they do not, we will provide you with the tools to get them there.
STAFF NOT UPSELLING
We pinpoint lost revenue possibilities. Can you afford not to know this information? We can identify if your staff are using these proven strategies.
Our competitor intelligence reports help you get a leg up by seeing inside your competition's business and gaining an understanding of your market.
Working with the team at Shoppers Confidential can help you monitor your customer's experience, stay truly informed, support and build your employer-employee relationship, track your successes and reward your staff for going above and beyond. Using the answers and insights we provide, you can turn each customer into repeat business, and what business doesn't want that?
Through our secret shopping, telephone audits and integrity programs, we will work to highlight areas in need of improvement and identify customer concerns that you may not even be aware exists. Shoppers Confidential staff will objectively view your company, service and staff from a customer perspective and then present our findings in easy to understand reports, using leading technology that will help you drill down to the most relevant content for your specific business goals.
And no cookie-cutter solutions here. At Shoppers Confidential, we personalize your program specific to your needs, aiding you in selecting the right services, and recommending the best approach given your market, your company and your clients. Because your clients are as unique as you are.
We are one of your #1 resources for your mystery shopping needs. We encourage you to contact us, and find out how we can help you grow your business, increase customer loyalty and make sure you are truly in the know. After all, it's YOUR business. Don't just take our word for it. We can provide you with a list of references and you can see for yourself.